240-964-7000
12500 Willowbrook Road
Cumberland, Maryland 21502

    

Inpatient Satisfaction

Patients are selected randomly to participate in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.  This national survey asks patients how often different aspects of care were provided—never, sometimes, usually or always.  Since all hospitals across the country use the HCAHPS to measure patients' perspective of care, the level of care provided at WMHS can be compared to the care provided by other hospitals in Maryland and the U.S. Information about WMHS and other Maryland hospitals can be found in the Maryland Health Care Commissions' Hospital Guide (Click HERE).  To learn more about how the experience of care at WMHS compares to other hospitals in the U.S., visit www.hospitalcompare.hhs.gov.


Patients who reported that their nurses ALWAYS communicated well
 
 

 
Patients who reported that their doctors ALWAYS communicated well
 
 

 
Patients who reported on the responsiveness of the hospital staff
 
 

 
Patients who reported on their pain management
 
 

 
Patients who reported on the communication about medicines
 
 

 
Patients who reported on the cleanliness of the hospital environment
 
 

 
Patients who reported on the quietness of the hospital environment
 
 

 
Patients who reported on their discharge information
 
 

 
Patients who reported a positive rating of this hospital
 
 

 
Patients who reported on their willingness to recommend this hospital
 
 

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