240-964-7000
12500 Willowbrook Road
Cumberland, Maryland 21502

    

Service Excellence

With today's specialized healthcare services, patients may visit a variety of areas within the health system as part of their care. We are committed to making sure that each patient receives the same level of service and quality throughout the health system. That's why we have developed Service Excellence Standards that helps us provide consistent service throughout the organization.

For you, your loved ones, and each other...

We will ALWAYS

  • Communicate with you in ways you understand
  • Listen so we understand your questions and concerns
  • Respond quickly to your physical, emotional, and spiritual needs
  • Provide you with a clean, quiet, and healing environment
  • Be warm and sincere in every interaction
  • Respect patient and coworker confidentiality
  • Be a positive advocate
  • Strive to continually improve in all we do

These Service Excellence Standards were developed by a team of WMHS employees and are based upon our Core Values. At WMHS, we follow these standards in our interac- tions with patients, visitors, and each other at all times.

Peak Performers

If someone goes above and beyond your expectations for superior care and service, you are welcome to recognize them as a WMHS Peak Performer. We will be sure to share your comments with the person you acknowledge. Thank you!

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