Skip to main content
Questions? Call Patient Resources
Pay My Bill
Pay your bill quickly and on time with the UPMC Western Maryland online payment portal, which is available at your convenience. Log on before your bill is due and manage your account at home.
Patient Portal
Our online patient portals allow you to conveniently access your medical records in the privacy of your own home. Two patient portals include: UPMC Western Maryland and UPMC Western Maryland Clinics and Physician Practices.
Medical Records
Accessing your medical records is easy. You can request an “Authorization” from your nurse during During your stay at UPMC Western Maryland or simply download the form online and follow the instructions for access.
Financial Assistance & Insurance
We provide care to individuals seeking care and offer financial assistance. You may be entitled to receive financial assistance at UPMC Western Maryland with the cost of medically necessary hospital services based on income and insurance status.
Patient Rights & Responsibility
We encourage you to promote your own safety by being well informed and involved in the process of your care. At UPMC Western Maryland, you can expect full consideration of privacy and confidentiality during discussions, exams, treatments and throughout.
Patient Safety
Your safety is important to us. As a patient, you play a vital role in making your care safe by being an active, involved and informed member of your health care team. Ask today about our “Speak Up” initiative.
No Surprises Act
You have the right to receive a “Good Faith Estimate: explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
Providing Feedback
We value the feedback that our patients, visitors, and community members provide us and we make improvements to address your concerns as possible. Please speak with a team member or call us today.
Pain Management
UPMC Western Maryland is committed to a proactive approach to pain management through appropriate assessment and interventions based on your report of pain. Your caregiver will do all they can to treat your pain safely, and give you tools to manage your pain, so that you can be as comfortable as possible.
What to Expect During Your Stay
As our patient, we’re looking out for your best interest and provide you with the care you need to get back on your feet. If you have questions or need assistance, you’re not alone. Our staff is equipped and look forward to making you as comfortable as possible during your stay.
Patient Discharge
Communication between you, your support person, provider and our team is very important when thinking about your plans after you leave the hospital. We want to ensure you have an appropriate plan in place to transition to your next level of care, whether it’s home, home with outside services, assisted living or a skilled nursing facility for rehabilitation.
Charge List
The Charge Master File (CMF) is a hospital’s regularly updated database containing the listing of standard charges assigned to procedures, tests, services, drugs and supplies associated with the delivery of medical care at the hospital.